Return & Exchange Policy
Please be aware that all items listed are unique and handmade, variations in leather / fabric color are characteristic of the material.
Returns are accepted for faulty items within 10 days of the date that you receive your order. Please ship returns in a padded envelope or a insulated box and include a copy of your order invoice. Shipping fees cannot be reimbursed. We can not accept responsibility for parcels lost in transit.
To be eligible for a return, your item must be unused, folded neatly and all the tags still in tact (in the same condition that you received it).
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your store credit.
It is HIGHLY recommended that you use a traceable delivery method for returning your item to us (eg Registered or Express Post).
Please note - we only refund items if the product purchases is defective or damaged.
Regular priced items may only be refunded if defective or faulty. Unfortunately sale items cannot be refunded, so please choose carefully. We DO NOT provide a refund, exchange or store credit on SALE ITEMS if you change your mind, wear it or it's not the right fit.
If you will return your product, you should mail your product to:
50/80 Belcombe Road
Mentone - Vic 3194
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Java Spirit Team